We strive very hard to ensure that you are completely happy with the order you receive. However, if there is anything you are unhappy with, or if we have made an error, please let us know as soon as possible so that we have a chance to rectify it. Email your Name, Delivery Address, how best to contact you, and a description of the problem to email Sprout Online

If you have a billing problem,for example:-

  • You were charged for something you did not receive
  • You received something that you were not charged for
  • You were charged an incorrect price for something

then please email us a description of the error and how best to contact you. We will arrange with you to correct the problem as best we can. If you receive something you did not order, please hold this in good condition for us to collect at the time of your next delivery.

If you receive something that is not in acceptable condition, please email us with a description of the problem. We make every endeavor to inspect all items before they are sent.

Our policy is that if an item is obviously in a state that makes more than a small portion of it unusable, then you should not have received it and we will replace or refund the cost of the item as appropriate. However, especially with fruit and vegetables, it is not always possible to tell from the outside if there is a problem. Our guide is that if you would have selected that item yourself in a self serve situation, then it is not appropriate for us to refund or replace it.

Also, please bear the following points in mind:-

  • Small blemishes seldom detract significantly from the usability of a fruit or vegetable. In organic agriculture, no pesticides can be used to stop insect damage so small blemishes are almost unavoidable.
  • Your fruit and vegetables are usually sourced from a very short supply and so may not have had time to fully ripen before you receive them. A few days out of the refrigerator, preferable in a paper bag with a piece of ripe fruit will bring most things to peak ripeness.